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Property Management Services

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Property Management Services

Magic Touch offers partnerships with building owners and users for facilitation of an efficient transition , maximizing revenues with lower operating costs while maintaining high service levels.

In Addition To Providing Core Facilities Management Services Our Pms Provides Solutions To Our Clients On

1. Accounts and Administration
2. Occupant Management
3. Complete maintenance of property including common area maintenance (CAM)
4. Liaison and PR with Government Agencies
5. Civil Supervision
6. Vendor Management
7. Health, Safety, Security and Environment
8. Space Management
9. Statutory / Legal Compliances and licenses
10. Help Desk Management
11. Visitor Management
12. Parking Management

PRE OCCUPANCY MANAGEMENT :

1. CAM Estimations and Budgeting
2. Transition Phase Management
3. Property Take Over

POST OCCUPANCY MANAGEMENT :

Tenant Relationship Management
Operations and Maintenance
Set Up Budgets - Revenue / Operations
Client Relationship Management
Risk Mitigation and Management
Traffic Management
Liaise With Government Bodies
New Tenant Move-In Management
Rent Collection

VENDOR MANAGEMENT :

1. Strict selection process with capability Analysis - HSSE / ISO Certification, Market reputation, Speed of delivery, Green technologies etc , Equipment / Materials , System & Procedures
2. Vendor contract featuring code of conduct and vendor SLA's
3. Standardized SLA's , measurement systems / audits across locations.
4. Standardized compliances & statutory obligations across locations
5. Alternate vendor data base
6. Ensure best in class chemicals / equipments used - biodegradable, non-hazardous & environment friendly ( green )
7. Maintain exhaustive and alternate list of suppliers
8. Review & revision in annual maintenance contracts for cost reductions
9. Procurement cost benefits accrued as a result of purchasing powers with vendors / third party suppliers

HELP DESK MANAGEMENT SERVICES

One of the critical support areas in Integrated Facilities Management Services is help desk management. Help desk support involves understanding of the user's problems, diagnosing the reasons and rectifying the same simultaneously maintaining historic records of critical assets . We provide skilled staffing to operate the help desk .
1. Handle Phone Calls
2. Log Complaints
3. Records Time
4. Root Cause Analysis